Support

Something not working, or a question about your trip? We're happy to help.

Quick answers

I didn't get my 6-digit code

Codes come from hello@safara.dev and usually arrive within a minute. Check your spam or junk folder. Still nothing? Tap Resend code (it becomes available after a minute) and make sure the email address you typed is right.

I forgot my password

On the log-in screen, tap Forgot password? and enter your email. We'll send you a code to set a new password. You can also tap Email me a sign-in code to get in without one.

Why was I signed out?

For your security, Safara signs you out after 30 days without opening the app, or 7 days on the website, so a lost phone or a shared computer doesn't stay signed in. Your trips are safe in your account: just log in again. Changing your password also signs you out on your other devices.

I lost my phone, or forgot to sign out somewhere

On any device you're still signed in on, go to Account and tap Sign out of all devices. Or change your password, which also signs out every other device.

Can I log in with my username?

Yes. You can log in with either your email address or your @username, plus your password.

How do I invite someone to my trip?

Open the trip, go to Members and tap Invite someone. Type their email or @username, or copy an invite link and send it however you like. Choose Help plan if they should be able to change things, or Just look if they only need to see the plan.

Someone invited me, but I can't see the trip

Invites show at the top of Home, where you can accept them. If you were invited by email, sign up or log in with that same email address. If it still isn't there, ask them to send you an invite link instead.

How do I leave or delete a trip?

On Home, each trip has a Delete button, or Leave if someone else owns the trip. Deleting a trip you own removes it for everyone on it.

A place's hours or details are wrong

Place information comes from Google Maps, and it can occasionally be out of date. For anything that matters, like opening hours on the day, check directly with the place.

Can I use Safara on my computer?

Yes. Go to app.safara.dev in any browser and log in with the same account. Your trips are the same everywhere.

How do I delete my account?

In the app, go to Account and tap Delete account at the bottom. There's more detail, including what gets deleted, on the delete your account page.

Privacy

For questions about your data, see our privacy policy or email privacy@safara.dev.